Cookies Policy



Terrell LLP Solicitors uses cookies on our site www.terrells.co.uk for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party (Terrell LLP Solicitors) cookies

This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

• Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit;

• Page Number – this cookie identifies the page you are on;

• Session ID – this cookie identifies your website session;

• Test – this cookie checks whether or not your browser supports cookies;

Third Party Cookies

Our website will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:

  • Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.

  • Google Remarketing – we use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you, and do so based on the pages you have visited on our website. To opt out of Google Remarketing, set your Google Ad Settings.

  • Security and performance.
    We use a third party programme “wordfence” to protect our website from malicious malware and attacks which mean it will check your IP address on arrival.

  • People who contact us via social media.
    We will contact you back on the platform you contacted us and we would always request explicit consent if you wanted us to send an email or contact you via phone.

  • Inbound Calls To Our Office Number.
    We will collect your calling line identification (CLI) along with the agent you speak to may create a file where we will collect personal information but you will be made fully aware by the agent of this happening and only with your consent will this be captured, this will only be collected to help with your enquiry.

USES MADE OF THE INFORMATION

We use the information held about you in the following ways:

  • Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you request from us, to notify you about changes to or to make suggestions and recommendations that may interest you about our range of products or services, or to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

  • To administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • To allow you to participate in interactive features of our services, when you choose to do so;

  • as part of our efforts to keep our site safe and secure;

  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Why does Terrell LLP Solicitors need to collect and store personal data?

We need to collect personal data for correspondence purposes and servicing the client’s enquiry and to ensure we can provide any services that the client requested. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Terrell LLP Solicitors would contact you for additional consent.

Will Terrell LLP Solicitors share my personal data with anyone else?

We will only pass your personal data on to third-party service if you provide us with explicit consent. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide to you we will have no affiliation to the service they provide but may receive a commission for the introduction. When they no longer need your data to fulfil this service, they will dispose of the details in line with Terrell LLP Solicitors’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Terrell LLP Solicitors use the personal data it collects about me?

Terrell LLP Solicitors will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Terrell LLP Solicitors is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Terrell LLP Solicitors contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Terrell LLP Solicitors at your request can confirm what information we hold about you and how it is processed. If Terrell LLP Solicitors does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
    • Contact details of the data protection officer, where applicable.
    • The purpose of the processing as well as the legal basis for processing.
    • If the processing is based on the legitimate interests of Terrell LLP Solicitors or a third party, information about those interests.
    • The categories of personal data collected, stored and processed.
    • Recipient(s) or categories of recipients that the data is/will be disclosed to.
    • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
    • How long the data will be stored.
    • Details of your rights to correct, erase, restrict or object to such processing.
    • Information about your right to withdraw consent at any time.
    • How to lodge a complaint with the supervisory authority.
    • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
    • The source of personal data if it wasn’t collected directly from you.
    • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Terrell LLP Solicitors accepts the following forms of ID when information on your personal data is requested:

Passport / driving licence & proof of address (utility bill – from last 3 months)

If you can’t provide a passport or driving licence we will accept a birth certificate with some form of photo ID & proof of address in the last 3 months.

Contact details of the Data Protection Officer / GDPR Owner:

Roger Terrell

61 Lincoln Road, Peterborough, PE1 2SE

www.terrells.co.uk

enquiries@terrells.co.uk

07133896789

Contact details of the Data Protection Officer / GDPR Owner:

Roger Terrell

61 Lincoln Road, Peterborough, PE1 2SE

www.terrells.co.uk

enquiries@terrells.co.uk

 

07133896789